Refund policy

Return, Exchange & Refund Policy – Hanfi Handicraft

At Hanfi Handicraft, we want your shopping experience to be simple and transparent. Please review the following terms before requesting a return or exchange.

Return & Exchange Window

A return or exchange request must be raised within 5 days of delivery.

Requests received after 5 days may not be accepted.

Product-wise Eligibility

Sarees and other eligible products: Return or exchange is available within 5 days, subject to the conditions below.
Suits: Eligible only for size exchange. Returns and refunds are not available.
Pure silk sarees: Neither return nor exchange is available for change of mind, colour preference or any other personal reason.
Customized or made-to-order products: Neither return nor exchange is available.

These restrictions do not apply if the product received is damaged, defective, incorrect or materially different from its website description.

How to Request

WhatsApp us at +91 7007682499 and share:

Your order number
A photograph of the courier label
The reason for return or exchange
Clear photographs or a video if the product is damaged, defective or incorrect

Once the request is approved, our team will arrange a doorstep pickup.

Return Conditions

To qualify for a return or exchange, the product must:

Be unused, unworn and unwashed
Have all original tags and packaging
Be free from stains, perfume, damage or signs of use
Have an uncut blouse piece
Not have fall, pico, stitching or any other alteration
Be securely packed for return pickup

All returned products undergo a quality inspection. A return or exchange may be declined if the product does not meet these conditions.

Return & Exchange Charges

Returns: ₹200 will be deducted from the refund amount towards pickup and shipping.
Exchanges: No additional pickup or shipping charge.
Exchanges are subject to product availability.
No pickup or shipping fee will be charged if the product received is damaged, defective or incorrect.

Refund Process

Refunds are processed after the returned product reaches us and successfully passes quality inspection.

Refunds will be processed within 3 days of receiving the product.
Prepaid orders: Refund will be issued to the original payment method.
Cash on Delivery orders: Refund will be issued through UPI, GPay, PhonePe or bank transfer using the details provided by the customer.
After processing, the payment provider or bank may require additional time to credit the amount.

The ₹200 return charge will not be deducted when the return is due to a damaged, defective or incorrect product.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or materially different product, please contact us within 5 days of delivery.

After verification, we will arrange a return, replacement, exchange or full refund without additional pickup or shipping charges.

This protection also applies to pure-silk, customized and made-to-order products.

Natural Handcrafted Variations

Many Hanfi products are handcrafted or handwoven. Slight variations in weave, zari, motif placement, texture or colour are natural characteristics of handcrafted products and may not be considered defects.

Colours may also appear slightly different because of lighting and individual screen settings. However, if the product is materially different from its description or images, please contact us.