Refund policy
Return & Refund Policy – Hanfi Handicraft
Thank you for shopping with us. We aim to make your experience smooth and transparent.
🗓️ Return & Exchange Window
You can request a return or exchange within 5 days of delivery.
📲 How to Request
Simply WhatsApp us on +91 7007682499 with:
• Order number
• Courier label photo
Our team will arrange a doorstep pickup.
💰 Charges & Refunds
• Returns: ₹200 pickup/shipping fee will be deducted
• Exchanges: No additional charges
• Refund is processed within 3 days after we receive the product
Refund will be issued via:
• Original payment method / GPay / PhonePe (as preferred)
👗 Product-wise Policy
• Sarees & other products: Eligible for return or exchange
• Suits: Only eligible for size exchange (no returns)
📌 Return Conditions
To be eligible:
• Item must be unused
• Must be in original packaging
• Request must be raised within 5 days
❌ Non-Returnable Items
We do not accept returns for:
- Customized or made-to-order products
- Items damaged due to misuse
- Products not in original condition
- Pure silk sarees, due to their premium value and the risk of damage or loss during return shipping. (Damaged, defective, or incorrect items are still covered.)
⚠️ Important Notes
• Returns are processed only after product inspection
• Items failing quality check may not be accepted
• In rare cases, return requests can be declined if conditions are not met
📞 Need Help?
WhatsApp: +91 7007682499
Email: customerservice.hanfi@gmail.com
